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Recruitment: Office Administration and Internal Sales

This position will suit someone with a passion for beer who is looking for a job that is a combination of office based administration, office based sales and practical work associated with beer importing and distribution.

James Clay is an importer, distributor and brand builder of speciality beer from Europe, USA, UK and Japan. We focus on delivering both national and international beers that challenge and excite out customers. At James Clay we have built strong working relationships both with brewers and our customers that range from bar and pub operators, wholesalers, restaurateurs to retailers.

Our Head Office is located in Brighouse, West Yorkshire, within commuting distance of Manchester and Leeds. 

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This position will suit someone with a passion for beer who is looking for a job that is a combination of office based administration and practical work associated with beer importing and distribution. The applicant must be willing to learn about our beers and what makes them special along with their pronunciation!

Sales Documents: inputting and management
This role is responsible for inputting orders onto our computer system while checking for any payment, credit or delivery issues. These orders are then printed as ‘picking lists’ and ‘delivery notes’ ready for checking and warehouse dispatch. This role will also be required to manage orders placed on an online ordering portal (currently in development) such as making stock allocation adjustments and communicating any issues with customers.

Internal Sales
Using our call management system to ring existing customers for their order and inform them of any new lines and special offers. Cross checking against customers frequently ordered products to ensure customers have not forgotten to order regularly ordered beers. Using guidance provided, proactively and reactively providing product range advice to help customers develop their businesses through James Clay’s beers. Receiving incoming phone calls to take orders or transfer internally as appropriate

Sales Documents: invoice and credit processing
After deliveries have been completed ‘delivery notes’ require processing into invoices with credits raised for returned empties. These invoices need checking for correct information, quantity and discounts before updating on computer and printing.

Customer Collections
Managing customers that visit site to collect orders by checking order and loading onto vehicle as well as taking payment.

Samples and Glassware
Picking sample beer and glassware requests as required by sales team, packing and preparing for dispatch with the 3rd party courier. Completing internal paperwork and online documentation for collection.

Other Duties
You will also be required to do additional office duties as requested such as filing and helping with repacking jobs and when we have excess warehouse pressures.

General
At James Clay we are proud of our reputation for the professional and friendly service we provide to our customers. We pride ourselves on the accuracy of our documentation and it is very rare for our customers to report an error. You will be an important ambassador for the company and the friendly and efficient manner in which you deal with our customers is extremely important.

Accuracy, efficiency and a friendly personality are essential traits for this position as well as the ability to work in a team.

Hours and Conditions
The normal working hours for this job are 8.30am to 5.00pm, with 30 minutes for lunch to be taken on rotation as agreed between the team. There may be a requirement for earlier starts and later finishes when we are busy or others in the team are on holiday.

The role has a monthly paid salary. We do not have official unpaid breaks for coffee or overtime rates.

Annual holiday accrues at 1.6 days for every month worked to a maximum of 20 days per year plus statutory bank holidays and will be paid at the average daily rate. All holidays must be agreed with management.

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APPLYING FOR THIS ROLE

Applications with CV and Covering Letter. Closing date for applications is Friday 1st September, 2017.

Applications should be emailed to: careers@jamesclay.co.uk  Please include Office Administration and Internal Sales as the email subject. 

Postal applications should be sent to:

Office Administration and Internal Sales Applications
James Clay
River Street
Brighouse
West Yorkshire HD6 1LU

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